Alaska OWL Project IT Position Open

by Seldovia Public Library

Alaska OWL (Online With Libraries) Project IT Aide Job Description

Purpose of the OWL Library IT Aide position:
Aides will be trained to provide maintenance and troubleshooting support for Alaska OWL (Online with Libraries) Project technology and equipment in the local public library. As a library staff member, OWL aides will be paid by the OWL Project five hours per week.

Primary Responsibilities of OWL IT Aides:

• Attend any required training in Anchorage or other location as determined (Travel, lodging, and per diem will be reimbursed or paid by the Alaska State Library OWL Project by pre-arrangement only.)
• Participate in mandatory monthly online training to keep up-to-date and learn more about the systems and software.
• Provide basic on-site computer and equipment maintenance and support; installation of software and hardware, routine preventive maintenance and trouble shooting.
• Perform weekly computer equipment performance monitoring, maintain log and/or list of required repairs and maintenance.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Provide courteous assistance to users in resolving problems related to hardware, software, and networking components.
• Perform general library service responsibilities when on duty during additional library open hours.
• Develop a community education calendar using OWL Video Teleconferencing Equipment , and CILC educational content.
• Handle circulation database maintenance and web presence.
• Collect data of equipment use and training sessions related to Alaska OWL project in the community library and complete monthly report forms.

QUALIFICATIONS:

Basic computer and analytical skills, aptitude and interest in technology required as well as customer service skills.  Applicants should be able to:

• Start a computer, unplug a computer system, and move it if needed
• Use basic software programs, i.e. word processing, spreadsheets, and other commonly used software
• Update common software
• Provide good customer service and communication skills with the potential ability to explain technical terms and concepts to non-technical recipients as required
• Ask questions when help is needed
• Follow instructions well, and follow library and project directions and procedures

SKILLS THAT ARE A PLUS, BUT NOT REQUIRED:

• Knowledge of basic computer repair and software installation preferred, but can train through program and via Video Teleconferencing on site
• Experience with troubleshooting computers and online research a plus
• Ability to work well independently
• A professional demeanor and helpful disposition
• Experience with and knowledge of basic library concepts
• Prior volunteer work in a library and knowledge of library software and applications

PERSONAL ATTRIBUTES – MUST BE 14 YEARS OLD OR OLDER

The incumbent must demonstrate the following personal attributes: be honest and trustworthy, respectful, possess cultural awareness and sensitivity, be flexible , and demonstrate a sound work ethic.

Current library staff and volunteers are eligible. Position will be paid by OWL Project from date of hire through April 30, 2012 with a possible extension.

Compensation: Aides will be paid for 5 hours per week at a rate of up to $15/hr from date of hire through April 30, 2012.

Phone: 234-7662 (during library hours)
Email: seldovia.library@gmail.com

Tags: Alaska, library aid position job description, library position open, OWL, position open, Seldovia, Seldovia Alaska, Seldovia Publc library

Category: Business, Classified